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What airasia77 Does With Your Personal Information

When you open an account with us, we collect only what we need to run your account securely and process payments through channels like Touch 'n Go eWallet, Boost, and GrabPay.

Account data collected at registrationPayment records from Touch 'n Go eWallet, Boost, GrabPayCookie and session data explainedYour rights to access and correct your dataHow to contact us about privacy
airasia77 What airasia77 Does With Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security is not a background process for us — it is built into how account access, payments and session management work day to day. Here is what that looks like in practice across the four areas that matter most to your privacy.

Payment Record Security

Every Touch 'n Go eWallet, Boost, and GrabPay transaction is logged against your account ID, not your full payment credentials. We never store wallet PINs or full card numbers on our servers.

Cookie and Session Data

We use session cookies to keep you logged in across pages and analytics cookies to understand how features are used. You can adjust cookie preferences from the footer of any page on airasia77.

Account Access and Verification

Account logins trigger an OTP sent to your registered mobile number. If a login comes from an unfamiliar device, an additional verification step is required before the account opens — this applies whether you are on mobile or desktop.

Data Retention and Deletion

We retain account data for as long as your account is active and for any period required by applicable law after closure. Once that period passes, data is permanently deleted from our systems and cannot be recovered.

PRIVACY CONTACT PATHS

How to Reach Us About a Privacy Request

If you want to request a copy of your data, ask us to delete specific records, or flag a concern about how we handled your information, here are the direct ways to get through to the right team. We handle privacy requests separately from general account support so they reach the correct person faster.

Team online

Live Chat

Start a chat from any page on airasia77. Tell the agent it is a privacy request and they will escalate it to the data team directly, usually within the same session.

Email

Write to our support address with the subject line 'Privacy Request' and your registered account email. Include what you need — access, correction, or deletion — and we will respond in writing.

Account Help Centre

Log in to your account, head to the Help section, and raise a privacy ticket there. This links the request to your account automatically so no manual ID verification is needed.

Common Questions About Your Privacy on airasia77

These are the questions we hear most often from people who want to understand exactly how their data is used, what rights they have, and how to act on them.

We collect your name, email address, mobile number, date of birth and country of residence at registration. Payment method details like your Touch 'n Go eWallet or Boost account are only recorded at transaction level.

Yes. Submit a data access request through live chat or email with your registered account email in the subject line. We will compile and send your data summary in writing within the timeframe required by applicable law.

Only where it is operationally necessary — for example, passing transaction data to the payment processor handling your GrabPay or DuitNow transfer. Those parties are bound by data-handling agreements and cannot use your information beyond that purpose.

Raise a deletion request through the Help Centre inside your account or via email. We will confirm what can be deleted immediately and what must be retained under legal obligations before any action is taken.

Your account data enters a retention period required by applicable law after closure. Once that period ends, the data is permanently deleted. You will not receive marketing from us after closure.

We use session cookies for login continuity and analytics cookies to see which pages and features you use. Cookie preferences can be updated from the footer link on any page — turning off analytics cookies does not affect your account or payment functions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.